Mercy Health grandrapids
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Your Medical Records

Our Medical Records/Transcription Department processes, stores and retrieves all inpatient and emergency patient records, as well as the records for most outpatients, excluding clinic, outpatient lab, outpatient rehab and dialysis.

We also:

  • Forward records to physician offices, insurance companies and other hospitals
  • Respond to subpoenas for medical records
  • Code medical records for billing/clinical database
  • Transcribe dictated reports from various hospital departments
  • Provide abstracts of medical records for clinical database

To authorize us to release your medical records to a third party, please download and complete this form.

To obtain a deceased patient's medical records, please download these instructions and Personal Representative Statement form.

How to Reach Us

Referral and General Information
Medical Records Receptionist
Phone: 616-685-6166
Hours: Monday–Friday, 8:30 a.m.–5 p.m.

Incomplete Record Line
Phone: 616-685-6174 (for physicians to have incomplete records pulled)

Release of Information Requests
Phone: 616-685-6163
Hours: Monday–Friday, 8:30 a.m.–4:30 p.m.

Department Manager
Phone: 616-685-6013

Medical Records Supervisor
Phone: 616-685-6412

Transcription Supervisor
Phone: 616-685-6025