Common Emergency Care Questions

Below are answers to our most commonly received emergency questions:

What is triage?
A French word for "sorting," triage means that treatment is given first to those who need it most. An experienced Emergency Nurse will ask questions and do a brief exam. The nurse will determine what immediate steps need to be taken. If you have any questions or your condition changes while you are in the waiting room, please check with the triage nurse.

What if I'm in pain?
For some minor injuries, the triage nurse may give Tylenol^® and apply ice. For other cases, the doctor needs to see you before stronger medication can be given.

Can I have visitors?
Visitors are restricted to decrease congestion and ensure privacy to other patients. Parents can remain with their child (under age 16) at all times. One (1) person per patient is allowed in Triage and in the treatment area.

Will my doctor get a report?
Yes — a copy of the Emergency Department (ED) record is sent to your personal doctor or a specialist that you may be sent to.

What if I have to be admitted to the hospital?
The ED doctor will contact your personal doctor, or someone on call for that office, and discuss your needs and the admission.

What happens after I leave the Emergency Department?
You will be told what doctor you need to see and when. If follow-up care with a specialist is needed, be sure to tell them that you were seen in the ED. Be sure to check with your insurance provider or HMO to see if approvals are needed prior to that visit.

What about my bill?
You will receive at least two (2) bills for treatment. One is from Saint Mary's for the hospital services. The other will be from Grand River Emergency Physicians for the services of the emergency doctors. If you also had an X-ray or were seen by a specialist, surgeon or cardiologist, you will also receive a bill for their services.