Customer Relations

We are dedicated to providing you with the best possible patient care, and strive for excellence in every area of our hospital. So we welcome all of your feedback –– about what we're doing right and what we could do better.

You can contact us for assistance before, during or after your visit. Your comments help us improve our services — that's why we value it so much.

Call us at 616-685-5444 or email us. We'd love to hear from you.

And if you aren't satisfied with our response, you have the right to file a complaint with the Michigan Department of Community Health Bureau of Health Systems.

You can also contact the Joint Commission with any safety or quality concerns. You can submit your complaint anonymously, or choose to identify yourself.

Joint Commission Email:
complaint@jointcommission.org

Joint Commission Fax:
Office of Quality Monitoring
630-792-5636

Joint Commission Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Joint Commission Phone:
Have questions about filing your complaint? Contact the Joint Commission at 800-994-6610, 8:30 a.m. to 5 p.m. CST, weekdays.