Caring for the Homeless
Where To Go When You Need Help
We provide professional, comprehensive care for the homeless of greater Grand Rapids. All of our clients are treated with the utmost respect and dignity. While we try to meet the various needs of our patients and the community, our primary focus is providing quality health care.
Who We Serve
Heartside Clinic serves people who are homeless and without a permanent residence. This includes people living on the streets or in missions, shelters, transitional housing and single-room occupancy hotels. Our mission also extends to people who are doubling up with other families on a temporary basis. Most, but not all, of our clients come from the Heartside area of Grand Rapids, the poorest section of the city. We average more than 600 medical and social work visits per month, so it is clear our services are urgently needed.
Heartside Clinic provides a range of health and social services in one convenient location. Our nurses, social workers, volunteers, manager and physicians are dedicated to providing compassionate, holistic health care:
- Primary health care for adults
- Physical therapy
- Mental health counseling
- Substance abuse advocacy, referral and support
- HIV counseling and testing
- Shower facilities
- Bilingual English/Spanish services
- Dental assistance
- Vision assistance
- Financial assistance for the uninsured
All of our services are provided on a "first come, first serve" basis. We accept clients regardless of their ability to pay; however, we work with clients to obtain eligible benefits such as Medicaid or Kent Health Plan.
In addition to our regular clinic hours, a Heartside nurse is available to address urgent medical needs 24 hours a day by phone. Call 616-685-5000 after hours and ask to speak with a Heartside nurse.
The Heartside staff also works closely with other area agencies to ensure individuals receive the right care, at the right time, in the right place. Our partners in caring include Guiding Light Mission, John F. Jellema Treatment Center, the Salvation Army Adult Rehabilitation Center and various service agencies. These outreach efforts extend our ability to help people and increase our visibility in the community.
Who We Rely On
Heartside Clinic is funded in part by a federal grant from the Bureau of Primary Health Care. Matching support is provided by Mercy Health Saint Mary's and the generous donations of West Michigan individuals and organizations. Without their help, we could not help those in need.
We also rely on the time, expertise and compassion of many volunteers including physicians, podiatrists, physical therapists, office staff, and clinical staff. Their dedication has made a world of difference in many lives.
For more information, please call 616-685-3800.
359 S. Division Ave.
Grand Rapids, MI 49503
6:50 a.m.–3:30 p.m.
Kristen Kitzsteiner, MD
Belen Amat, MD
James Hudson, MD
Pamela Wirth, MD
Marisa Herrera, NP